Your Council Tax bill
South Somerset District Council Annual Billing - Frequently asked questions:
What is my Council Tax band?
How can I pay? Can I pay by Direct Debit?
A recent payment isn't showing up on my bill
Can I add my partners name to my bill? Or my partners name isn't showing.
Yes, we can make this change to your next Council Tax bill. Make this change by contacting us.
My Council Tax bill does not show that I pay by Direct Debit
Have you previously paid by standing order? If so, you will need to amend this with your bank.
Alternatively, set up a Direct Debit by calling us on 01935 462462 and have your Council Tax account number ready.
I have been sent an incorrect bill
The annual bills were calculated on the 1st March 2021. If you have informed us of a change in your circumstances you will be sent a revised bill.
I think I am entitled to a discount
My Council Tax bill is showing over 10 months. Can I pay 12 months instead?
Yes, if you contact us by 9 April you can set up a Direct Debit to start from 25th of the month, and you can have payments over 12 months.
If you would prefer another date of the 1st, 7th or 14th, we can only calculate this over 11 months, as we will not be able to get the Direct Debit instruction to the bank in time.
Or you can make a card payment for the April instalment instead.
Call us on 01935 462462 so we can set this up for you.
I am on a low income and cannot afford my Council Tax bill
My Council Tax bill shows I am in credit. Can I have a refund?
Yes, you can be refunded if your bill shows you are in credit.
However, any payments made in addition to your monthly liability will reduce your instalments for the remainder of the financial year and not produce a credit.
If you pay your Council Tax account by Direct Debit, any credit due to you will be refunded automatically to the bank account used to make your payments.
If you pay your Council Tax by any other means, for example on our website or over the telephone with one of our advisors, you will need to make a claim using the refund form within your My Account area.