Your Council Tax bill
South Somerset District Council Annual Billing - Frequently asked questions:
What is my Council Tax band?
Can I set up a direct debit? Or how can I pay?
A recent payment is not showing on my bill. What does this mean?
The annual bills were calculated as 27 February 2020, and any payment after this date will not show on your bill. We can organise a revised bill to be issued in due course.
If you would like a revised bill, email us quoting your Council Tax account number and a brief note of your request.
Can I add my partner’s name to the bill? (Or) my partner’s name is not showing.
Yes, we can make this change to your next council tax bill. Email us quoting your Council Tax account number, and a brief note of your request. Please put 'REVISED BILL REQUEST' in the subject field of your email.
My Council Tax bill does not show that I pay by direct debit
Have you previously paid by standing order? If so, you will need to amend this or set up a direct debit.
Call us on 01935 462462 and have your Council Tax account number ready.
Why have you sent me an incorrect bill?
The annual bills were calculated as of the 27 February 2020. If you have informed us of a change in your circumstances you will be sent a revised bill.
I think I am entitled to a discount
My bill is showing over 10 months. Can I pay by 12 months instead?
Yes, if you contact us by 9 April you can set up a direct debit to start from 25th of the month, and you can have payments over 12 months.
If you would prefer another date of the 1st, 7th or 14th, we can only calculate this over 11 months, as we will not be able to get the direct debit instruction to the bank in time. Or you can make a card payment for the April instalment instead.
Call us on 01935 462462 so we can set this up for you.
I am on a low income and cannot afford my Council Tax bill
My Council Tax bill shows I am in credit. Can I have a refund?
Yes, you can be refunded. However, your annual bill has this credit included to reduce your instalments.
Email us quoting your Council Tax account number and a brief note of your request. You will then receive a revised Council Tax bill showing your increased instalments. Please quote REFUND REQUEST in the subject of your email.