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Paying Council Tax

Am I due a Council Tax refund?

Yes, you can be refunded if your bill shows you are in credit.

However, any payments made in addition to your monthly liability will reduce your instalments for the remainder of the financial year and not produce a credit.

If you pay your Council Tax account by Direct Debit, any credit due to you will be refunded automatically to the bank account used to make your payments.

If you pay your Council Tax by any other means, for example on our website or over the telephone with one of our advisors, you will need to make a claim using the refund form within your My Account area.

You need to have a My Account with upgraded access in order to complete the form. If you already have a basic account, sign in to request upgraded access. If you do not have an account, register now.

Refunds due to the Energy Rebate Only (even if you pay by Direct Debit)

  • If your account is in credit by your rebate amount or more please claim your refund using the process above.
  • If your account is in credit by less than the amount of your rebate and you ONLY wish to claim the total credit shown on your bill then please claim your refund using the process above.
  • If your account is in credit by less than the amount of your rebate BUT you wish to claim the full amount to be credited to your bank account then please contact us on 01935 462462 option zero
  • If your account is not in credit BUT you wish to claim your Energy Rebate to be paid to your bank account then please contact us on 01935 462462 option zero

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