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Coronavirus support

Coronavirus self help hub

Coronavirus self help hub

This page contains advice and information for the public about Coronavirus (COVID-19).

For information about the virus and how you can look after your health, visit our health advice page

Updates to Self-Isolation Exemptions from 30th November

From 30 November 2021, all close contacts of a suspected or confirmed case of the Omicron variant will be required to self-isolate, regardless of any exemptions from self-isolation, such as their age or vaccination status. It is our understanding that this will be reviewed in three weeks.

This means the following groups may be eligible for TTSP if they meet the criteria:

  • people who are fully vaccinated who are identified as a suspected or confirmed contact of someone with the Omicron variant
  • people taking part in workplace daily contact testing schemes who are identified as a suspected or confirmed contact of someone with the Omicron variant
  • a parent or guardian of a child who is a contact of someone suspected or confirmed to have the Omicron variant.

Contacts of people who are suspected or confirmed to have the Omicron variant will be told to self-isolate by NHS Test and Trace. These contacts will receive written confirmation of the requirement to do so (either by email or text message), which you will need to provide as this will override the exemption flag which tells us whether someone is exempt from self-isolation.

Update on International Travel

The following groups of people remain ineligible for TTSP as they are required to quarantine on entry to the UK (and therefore cannot work):

  • international arrivals from a red list country
  • international arrivals from a non-red list country who are not fully vaccinated and are over 18

International arrivals from a non-red list country who are fully vaccinated and over 18 will be required to take a PCR test before the end of day two. If they test positive, they may be eligible for TTSP – and their contacts may be eligible too if the person who has COVID-19 is suspected or confirmed as having the Omicron variant. If the day two PCR test is negative, the person will not be eligible for TTSP.

For the latest information about Coronavirus in the UK, visit the Government website

The Somerset Coronavirus Support Helpline number, 0300 790 6275, is now live and will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.

If you need to contact South Somerset District Council for any other matter, please continue to use 01935 462462.

For more support, visit the Government's dedicated advice page.

We will regularly update this page with the latest information, so please use the dropdowns below for further advice.

If you have a query or concern that isn't answered below, you can contact us

  1. What to do if you’re employed and cannot work

    The Government has produced guidance for people who are employed and cannot work due to coronavirus (COVID-19).

    You can view the guidance on the Government website.

  2. Getting tested for COVID-19

    Residents are being urged to only get a PCR test if you are displaying symptoms of the virus or if your lateral flow test is positive.

    If you do need to get a test, visit the Government website for their latest advice on how to get tested for Coronavirus.

  3. Advice on Covid-19 scams

    Trading Standards have created this information sheet with advice on scams relating to Covid-19. 

    Please share with the elderly and vulnerable who may not have access to information available online. 

    Covid-19 scam awareness poster

  4. Guidance for the public on the mental health and wellbeing aspects of coronavirus

    The coronavirus (COVID19) outbreak is going to have an impact on everyone’s daily lives, as the Government and the NHS take necessary steps to manage the outbreak, reduce transmission and treat those who need medical attention.

    The Government have shared advice and information on how to look after your mental health and wellbeing at this time. 

    View Government support for mental health and wellbeing

  5. Guidance for businesses and employers

    See our dedicated page for businesses and employers for the latest information and guidance. 

  6. Waste & recycling updates

    Visit our Waste and recycling updates page for full information about these services, including updates on recycling sites across Somerset.

  7. Government Test and Trace Service

    The NHS Test and Trace service helps identify, contain and control COVID-19, reduce the spread of the virus and save lives. 

    Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions.

    People identified as having been in close contact with someone who has a positive test must stay at home for 10 days, even if they do not have any symptoms, unless they are exempt from isolation. This will help stop them unknowingly spreading the virus. 

    Find out more about Test and Trace Service process.

    Test and Trace flow chart

    If you are required by NHS Test & Trace services to isolate and you cannot work from home, the Government have announced a new one-off payment to support you.

    The NHS Test and Trace Support Payment scheme will make sure that people are not out of pocket if they are told to self-isolate and cannot work from their home.  The legal duty to self-isolate came into force on 28th September for people who test positive for Covid-19 or are contacted by NHS Test and Trace and can claim a payment of £500.

    Find out more information about how to apply on our Test & Trace Support page.

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